Our process
How a job works
Six steps from your first call to the final bill, and what to expect at each one.
Step by step
Homes or businesses, it works the same way. You hear what we found and what it costs before we start.
Request serviceYou call us
Tell us what's going on. We'll figure out what you need and how to fix it.
- You
- Describe what you're seeing, when it started, and anything you've already tried.
- We
- Ask a few questions, sort out whether it's urgent, and figure out the right electrician for it.
Free consultation and upfront pricing
You get the full price before we start, so there's no surprise at the end of the job.
- You
- Walk us through it in person, or show us on a video call.
- We
- Give you the bottom-line price and what it covers.
We get you on the schedule
As soon as we can fit you in. If it's an emergency, we come right away.
- You
- Pick a time that works, and let us know about gate codes, pets, or where to park.
- We
- Book the first opening we have and confirm it with you.
We send an electrician
Our electricians show up in uniform, work clean, and don't waste your time.
- You
- Point us to the problem and the panel.
- We
- Keep the work area clean, explain what we found, and check with you before anything changes from the plan.
We finish the job
If you're not 100% happy with the work, we come back at no extra cost.
- You
- Look it over with the electrician before they leave.
- We
- Test the work, clean up, and show you what was done.
The office handles the rest
Questions, follow-up, and the bill. Call the office and someone helps.
- You
- Call or email with anything that comes up later.
- We
- Handle the bill, paperwork, and any follow-up, and take payment over the phone if that's easier.
Emergencies skip ahead
A burning smell, sparks, a panel that's hot or buzzing, or power out to part of the house when the neighbors have it. Call the Anchorage line any hour and we send someone out. Steps one through three happen on the phone, fast.
Before you call
None of this is required, but it helps us send the right person with the right parts.
- What's happening, and where in the building
- When it started, and whether anything changed around then
- Whether it's a home or a business
- The address, and the best number to reach you
- Photos, if you can take them safely: the problem, the panel, the label
Estimates in person
We come look, measure, and check the panel. Best for bigger jobs and anything we need to open up.
Estimates by video
Show us on your phone. Good for a fixture, a charger, or a quick look at the panel, and it saves you a visit.
Paying for bigger jobs
Panel upgrades, generators, and rewiring can be paid monthly. How financing works.
Ready for step one?
Call (907) 561-7776 any hour, or send a request and we'll call you back.